About Us
I'm Covered 365, founded in 2014 by Mark Bound, is an independently-owned business located in Portsmouth, Hampshire. Mark has steered the company's growth from a one-man operation in a van to a fully accredited insurance-recognised fire and security company.
Over the years, I'm Covered 365 has experienced consistent growth and specialises in various aspects of electrical fire and security. The company serves the commercial, public, and residential sectors in Hampshire, West Sussex, Surrey, and Berkshire. Our commitment to excellent customer service and technical expertise sets us apart. We prioritise staying abreast of current technology and invest in the ongoing development and training of our staff.
Accreditations
I'm Covered 365 places great importance on staying abreast of current legislation and relevant standards. This commitment allows us to attain third-party certification in the areas that matter most to our customers. Our company undergoes continuous and rigorous assessments covering all aspects of our business to ensure adherence to the highest standards.
When it comes to Gold medals, we’ve got them. I'm Covered 365 holds the highest security accreditation, NSI Gold. This assures our customers that entrusting us to secure their premises guarantees the highest level of service, fully compliant with current standards, providing peace of mind.
It is crucial to use a BAFE-registered company in the design, installation, commission and handover of your fire alarm requirements. BAFE approval ensures that we meet specific industry standards and demonstrates competence in the field of fire safety. BAFE approval also signifies a commitment to quality and reliability. When you engage with I’m Covered 365 as a BAFE-approved company, you can have confidence in the fact that we have undergone thorough assessments and are dedicated to delivering high-quality fire safety solutions.
I'm Covered 365 holds certification to BS EN ISO 9001:2015, the international standard for Quality Management Systems (QMS), awarded through the NSI. As the world's premier quality framework utilised globally, it guarantees the correct and consistent execution of tasks, enhancing customer confidence, output quality, cost control, and risk reduction. This comprehensive standard applies universally to all our products and services.
Training & Development
We firmly believe that systems should be installed by experts, and, as such, we invest in training our engineers to the highest standards. We take pride in our profound industry knowledge and have a keen understanding of current standards.
Our commitment to excellence extends to regular training for all staff members. Engineers stay updated with the latest and innovative product knowledge, while office staff undergo health and safety training. Notably, our company director, Mark, actively participates in leadership skills training, contributing to the continuous improvement of the business and the development of our staff.
We provide in-house training conducted by our seasoned engineers, imparting years of practical on-site experience, valuable insights, and effective solutions to our newer team members. This thorough training ensures they are well-equipped with the knowledge needed to prosper within the industry. Our commitment to staff development extends beyond in-house training. I'm Covered 365 places a significant investment in ongoing training, necessitated by our gained accreditations. Our engineers actively participate in numerous external training courses, working towards achieving Level 3 BTEC certification. This dedication ensures our team stays at the forefront of industry expertise.
Vetting
Every member of our team undergoes a meticulous vetting and screening process conducted by our selected third-party security screening company.
Our commitment to maintaining the highest standards of security is evident in our adherence to the BS7858 protocol, ensuring that our staff members meet rigorous criteria for reliability and trustworthiness. Given the diverse environments in which we operate, such as schools and with vulnerable populations, we take additional precautions. All our engineers receive enhanced Disclosure and Barring Service (DBS) checks, providing an extra layer of assurance for our clients. This meticulous screening process is a testament to our dedication to the safety and security of both our team and the communities we serve. It reflects our unwavering commitment to maintaining a workforce that is not only highly skilled but also trustworthy and capable of operating in sensitive and secure settings.
Testimonials & Case Studies
We take great joy in receiving positive feedback. By utilising Checkatrade to collect customer reviews, we gain valuable insights into how our customers perceive the services we offer. This platform allows us to understand and appreciate the experiences of those we serve.
